Frequently Asked Questions

In most cases booking an appointment follows a request for a quotation. It is as easy as phoning us and having us set up your appointment. Many of our customers use us regularly and have preset appointments month-to-month or year-to-year. We still call to confirm the appointment prior to the scheduled date. Appointments are generally made on next available appointment basis. If you are after a specific time or day, it is best to book in advance to guarantee you get the time you want. Although we work year round (yes, even in minus -25 weather), spring and fall are our busiest times and weekend appointments tend to be popular in spring and generally book up first. Note: Please try to give us as much advance notice for work to be done outside regular working hours.

Although it is preferable that someone be home to discuss your exact requirements, we are able to prepare an estimate with no one at home. We will walk around the outside of the property and prepare an estimate based on our prior discussion and send you an e-mail quote or leave it in your mailbox. If you require additional work not included on the estimate we can always make adjustments at your scheduled cleaning. Our estimates are valid for 30 days.

No, in fact a large number of our customers are away during any of the services we offer. We make the appropriate access arrangements prior to our arrival. Upon completion of the work, we will leave our bill in the mailbox. As with every cleaning job, you will receive a follow-up call. Note: We recommend first time customers arrange a time for their cleaning when they will be home. This helps our cleaning staff in getting familiar with your requirements and helps to have someone available for questions.

It starts with training and clearly defined methods and expectations for every service we provide. We provide continuous employee training and upgrading in the use of the very latest in solutions, products and techniques for each service we provide. Quality assurance begins with a self-check process, which requires each staff member to inspect his or her own work to ensure it’s properly completed. This simple process is the best self-check measure in eliminating oversights and the potential for a callback. On-site support through regularly scheduled inspections by a Supervisor helps to maintain our high quality standards. Random unscheduled inspections by senior management also help to ensure our level of service is maintained.

There are too many factors to be able to give a time frame. A very rough estimate for an average 3 bedroom residential bungalow would be somewhere between 2-4 hours. Depending on the job specifics, many additional factors determine the amount of time required. Factors that can affect the time it will take to complete a job: Residential or Commercial Number of windows Screens Size of windows Interior, exterior or both Security bars, Storm or French windows Bungalow, Bi-level or Two story etc. (residential) Multi-story using specialized equipment e.g. swing stage An estimate of time can be provided with your free cost estimate

First we clean any debris on your roof which will eventually end up in the gutters. We clean any debris found in the gutters by hand or use a pressure washer to clean out a heavy buildup of mud and debris if necessary. Once the gutters are clear, we ensure all downspouts are clear and the entire system is water tested for proper flow. Downspouts that drain to underground systems will be removed so as not to plug up the underground system. We will clean up any debris that falls from your gutters and cover any area that needs protection.

To prevent damage to your gutters, ladder stabilizers are inserted into our ladders, which then rest on your roof and not on your gutters. When cleaning your gutters we also clean and check all downspouts to insure proper drainage.